Plan424 Frequently Asked Questions

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It should include:
  • the immediate actions that should be performed during and after any incident,
  • the objectives these actions are intended to achieve,
  • key contact and location details,
  • Locations of key resources.

It should consist of short bulleted checklists, and be written in simple language that can be understood by people in the middle of a stressful situation. It should make reference to where complex technical procedures can be found, rather than include them directly.

It's probably a bad idea for three reasons:
  1. Plans developed as printed documents or corporate web pages are not easy to read and navigate on a mobile phone. When faced with an emergency people need to know what they should do now. They do not need know why the plan was developed, who approved it, when it was last updated, what everybody else should do, and lots of other information which may legitimately be included in a written plan.
  2. Smartphones and wireless networks have limited bandwidth, memory, and display size. You therefore need a small concise plan which will fit (and display) comfortably on almost any device.
  3. Parts of the existing plan should probably be kept confidential and distributed only on a need-to-know basis.

Plan424 encourages an approach aimed on making sure people can easily find out what they should be doing and why if any incident occurs.

Note that we can provide help with adapting your existing plan to be more suitable for mobile use. Contact us for more information.

No. You have access to a selection of pre-written incident responses that you can incorporate and customize for your needs.

Yes, but keep in mind that if mobile internet services are disrupted, these features will not be available.

Also some users may not have active data plans on their phones, but rely instead on Wi-Fi networks. The external resources will not be available to these users in an emergency.

A recent copy of the emergency response plan is kept on the phone in case the internet isn't available.

We use encryption to protect plan data in transit, and we do our best to keep our systems secure.

However, we do not recommend that you rely on our security: a secret shared with many people is no longer a secret. Your plan will be shared with many people, especially when an incident occurs, so it should not include any information that is highly confidential (e.g. passwords).

Note also that with Plan424 each user only has access to incident responses that are relevant to them. For example, the IT team response for a security incident need not be shared with anybody outside the IT team.

Yes. This is the expected use. Most organizations will have a number of team plans in addition to an All Staff incident response plan.
Yes. You can upload names, and email addresses for users, as well as default passwords.
Yes. Our plans for larger companies allow a number of users to be given administrative privileges to modify the plan.
We have a range of monthly or annual plans for different sizes of companies. See Plan424 pricing plans for more details.