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It should consist of short bulleted checklists, and be written in simple language that can be understood by people in the middle of a stressful situation. It should make reference to where complex technical procedures can be found, rather than include them directly.
Plan424's recommended approach is to make sure people can easily find out what they should be doing and why when an incident occurs.
Note that we can provide help with adapting your existing plan to be suitable for mobile use. Contact us for more information.
Yes, but keep in mind that if mobile internet services are disrupted, these features will not be available.
Also some users may not have active data plans on their phones, but rely instead on Wi-Fi networks. The external resources will not be available to these users in an emergency.
We use encryption to protect plan data in transit, and we do our best to keep our systems secure.
However, we do not recommend that you rely on our security: a secret shared with many people is no longer a secret. Your plan will be shared with many people, especially when an incident occurs, so it should not include any information that is highly confidential (e.g. passwords).
Note also that with Plan424 each user only has access to incident responses that are relevant to them. For example, the IT team response for a security incident need not be shared with anybody outside the IT team.